B (Ben) Nayak
Principal Analyst – Corporate Learning, Customer Engagement & Emerging Technologies | MIDF Consultant
B (Ben) Nayak is a senior corporate learning and digital transformation professional with
over 25 years of experience in the IT/ITeS industry, including
18 years focused on corporate learning and development. He specializes in helping organizations
build scalable learning ecosystems and customer engagement platforms that strengthen workforce capability,
improve customer interactions, and accelerate enterprise growth.
Ben has extensive experience in establishing Centers of Excellence (CoEs) and
Managed Services teams that design and deliver strategic corporate learning initiatives
such as annual sales training programs, regulatory and compliance training, software onboarding,
instrumentation and operations training, and large-scale employee capability development programs.
In addition to corporate learning programs, he advises organizations on the adoption of
emerging technologies including Conversational AI, MetaHumans/Digital Twins,
AI model training, transcription systems, intelligent tagging, and automation solutions.
Areas of Expertise
- Corporate Learning & Development Strategy
- Sales and Capability Development Programs
- Regulatory & Compliance Training Systems
- Software and Product Onboarding Programs
- Customer Engagement Platforms
- Digital Content Development and Learning Systems
- Emerging Technology Applications in Enterprise Learning
Role with MIDF
As a consultant with the Manufacturing Industry Development Foundation (MIDF),
Ben Nayak supports manufacturing and industrial organizations in strengthening workforce capability,
improving customer engagement systems, and adopting modern learning and digital technologies that
enable sustainable productivity and organizational growth.
About Forward Eye Consulting Pvt. Ltd.
Forward Eye Consulting Pvt. Ltd. is a trusted provider of
Employee Performance, Customer Engagement, and Digital Solutions for organizations worldwide.
Its approach to accelerating enterprise growth focuses on three key impact areas:
- Customers
- Employees
- The Enterprise
Managed Services
Enterprise teams often operate within rigid structures where the
CLO, CMO, and CTO functions work independently. Forward Eye bridges these silos
by integrating the experiences of these leadership functions to achieve business goals through
a collaborative and cross-functional operational model.
Custom Learning Services
- E-learning modules, simulations, and gamified learning
- Content modernization and digital transformation
- Content development through Subject Matter Experts (SME services)
- Enterprise learning portals and learning management systems
Customer Engagement Services
- Customer engagement strategy and automation technologies
- Digital media production
- Video transcription services
- 4K cinematic video production
- Helpdesk support and administration
- VR and AR-based customer engagement applications
Emerging Technology Solutions
AI Model Training
- Data curation, annotation, tagging, and transcription
- Algorithm training and AI dataset preparation
Software Modernization
- eCommerce platforms
- Mobile applications
- AI-enabled digital products
Advanced Digital Solutions
- Conversational AI and MetaHumans
- Managed cyber safety services
